Fostering a Culture of Premier Client Experience (CX)
Provider: Becker Professional Education
Length: 128
Personnel/Human Resources
2.5 CPE Credits
Basic
QAS self study
<p>This course will be an overview of:</p>
<ul>
<li>Definitions and latest research on best practices in CX</li>
<li>Levels of maturity in CX/TX</li>
<li>Components of a TX framework</li>
<li>Traits and actions of top CX-focused leaders</li>
<li>Roles and responsibilities in TX</li>
<li>Identifying and applying strategies for solving TX issues</li>
</ul>